Warranty Policy

3 YEAR LIMITED PARTS AND STRUCTURE WARRANTY- Roswell manufactured products are warranted to be free from defects in materials and workmanship for a period of 3 years from the first retail sale date. Warranty will be determined by Roswell’s warranty department only and will at our discretion be repaired or replaced within the first three years.

Excluded in the limited warranty is damage due to misuse or improper care. If a Roswell Wake Air product fails due to defective materials or workmanship after the original warranty period, it will, at manufacturer’s option, be repaired or replaced for a charge.

This limited 3 year warranty is in effect as long as the original owner keeps the product and is not transferable.

3 YEAR LIMITED PARTS AND STRUCTURE WARRANTY- Roswell Wake Air warrants that for a period of 3 years from the date the product is sold at retail, that Roswell will repair directly, or supply parts for the repair of any material cracks, fractures or structural failures that are a result of a manufacturing defect.  Any modifications or improper use, not approved in writing by Roswell Wake Air, shall void this warranty. Roswell Wake Air is not responsible for personal injury or damage to the boat caused by the use of any Roswell product. No dealer, retailer or manufacturer is the agent of Roswell Wake Air and may not assume for Roswell any liability in connection with this warranty. This warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability or of fitness for a particular purpose.

1 YEAR LIMITED AESTHETIC WARRANTY- Roswell products are warranted to be free from defects in the clear coat, paint, and anodizing for a period of 1 year from customer purchase date. Warranty will be determined by Roswell’s warranty department only and will at our discretion be repaired or replaced within the first year.

Aesthetic defects must be reported within 30 days of receipt.

Excluded in the limited aesthetics warranty is damage due to misuse or improper care.  Corrosion/oxidation on coated surfaces as well as all hardware are specifically excluded from the 1 year warranty as their care, maintenance and used environment cannot be controlled by Roswell Wake Air.

If the coating has an issue due to defective materials or workmanship after the original 1 year warranty period, it will, at manufacturer’s option, be repaired or replaced for a charge.

This limited 1 year warranty is in effect as long as the original owner keeps the product and is not transferable.

Damage due to misuse or improper care is excluded.

Warranty periods start from the first retail sale of the product and no later than one year after original factory invoice.

 Quick Note Warranty Period Chart

ROSWELL PRODUCT STRUCTURE                                   3 YEARS

-          All welds

-          Cast, machined extruded parts

-          Hardware

ROSWELL PRODUCT FINISH AND WEARABLES               1 YEAR

-          Fading

-          Blistering

-          Peeling

-          Rusting

-          Speakers

-          Lights

-          Wiring

WARRANTY PROCEDURE

Should you encounter an issue with a Roswell product that you feel could be a warranty issue please follow these steps:

1- Contact the Roswell This e-mail address is being protected from spambots. You need JavaScript enabled to view it at 780-962-0868 ext 231 or 260.

2- Upon speaking with a warranty representative you will receive an email address to send your concerns and proof of purchase.  Once received, your warranty representative will reply with an RA# and instruction on where to send your product.  Carefully package the product along with proof of purchase and send to:

Roswell Wake Air               In the U.S. Roswell US

      #206, 26229 TWP 531A                       3370 Grissom Parkway

      Acheson, Alberta                                  Cocoa, Florida

      T7X 5A4                                                32926

            CANADA

3- Labeled - Attn: Warranty Department RA#______________

As a dealer you are responsible for all associated shipping costs to Roswell.  We will not accept collect shipments.

You are responsible for sending the product to Roswell in the same condition it leaves your dealership. Damage sustained during shipment due to improper packaging will void warranty claim.

Roswell accepts responsibility and expense for return shipment of the product to your dealership.

Warranty will not be granted or denied until the product has been reviewed by the warranty department.